Customer Experience Thinking by Si Elliott (Paperback Book)
We\u2019ve never been more connected, yet authentic connection feels increasingly rare. In a digital world, modern business has mastered reach, automation and optimisation. But in the pursuit of efficiency, many brands have unintentionally diluted the very thing that builds trust and loyalty: meaningful human relationships.
In Customer Experience Thinking, Si Elliott combines over 20 years of marketing and customer experience leadership with behavioural science to reveal what really drives trust, loyalty and decision-making. Through 8 practical customer experience principles and 34 key behavioural biases, you\u2019ll gain a clear framework for designing brand experiences that reduce friction, strengthen customer relationships and create meaningful emotional connection.
Customer Experience Thinking
Customer Experience Thinking
How behavioural science helps you understand, connect and build deeper relationships
Free UK delivery on this item.
This brand new item is available w;
Price now:
£15.55
Customer Experience Thinking by Si Elliott (Paperback Book)
We\u2019ve never been more connected, yet authentic connection feels increasingly rare. In a digital world, modern business has mastered reach, automation and optimisation. But in the pursuit of efficiency, many brands have unintentionally diluted the very thing that builds trust and loyalty: meaningful human relationships.
In Customer Experience Thinking, Si Elliott combines over 20 years of marketing and customer experience leadership with behavioural science to reveal what really drives trust, loyalty and decision-making. Through 8 practical customer experience principles and 34 key behavioural biases, you\u2019ll gain a clear framework for designing brand experiences that reduce friction, strengthen customer relationships and create meaningful emotional connection.
Customer Experience Thinking
Customer Experience Thinking
How behavioural science helps you understand, connect and build deeper relationships
Free UK delivery on this item.
This brand new item is available w;
Price now:
£15.55
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Product Description
We\u2019ve never been more connected, yet authentic connection feels increasingly rare. In a digital world, modern business has mastered reach, automation and optimisation. But in the pursuit of efficiency, many brands have unintentionally diluted the very thing that builds trust and loyalty: meaningful human relationships.
In Customer Experience Thinking, Si Elliott combines over 20 years of marketing and customer experience leadership with behavioural science to reveal what really drives trust, loyalty and decision-making. Through 8 practical customer experience principles and 34 key behavioural biases, you\u2019ll gain a clear framework for designing brand experiences that reduce friction, strengthen customer relationships and create meaningful emotional connection.
Customer Experience Thinking
Customer Experience Thinking
How behavioural science helps you understand, connect and build deeper relationships
Free UK delivery on this item.
This brand new item is available w;
Product Specifications
General | |
|---|---|
format | paperback |
Language | eng |
type | not available |
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